Frequently Asked Questions
Everything you need to know about your Portia and Scarlett experience
How do I determine the correct size for my gown?
We recommend referring to our specific Portia and Scarlett size guide located on each product page. As designer gowns often have minimal stretch, please ensure your bust, waist, and hip measurements align with our chart before ordering.
What is the standard shipping timeframe for international orders?
We offer worldwide express shipping. International orders typically arrive within 5-7 business days, though this may vary depending on your location and local customs processing times.
Can I return a dress if it doesn't fit?
Due to the delicate nature of our formal wear, we offer returns for store credit only within 14 days of delivery. Items must be unworn, unwashed, and have all original designer tags and security ribbons attached.
Do you offer customizations or alterations?
While we do not provide in-house alterations, our gowns are designed with standard seam allowances to allow a professional tailor to easily adjust the fit to your specific body shape.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are the colors shown on the website accurate?
We strive to display our colors as accurately as possible. however, please note that colors may vary slightly due to professional studio lighting and the color calibration of your individual computer or mobile screen.